Return & Refund Policy
We aim to provide a consistent and reliable experience. If you believe you were charged incorrectly or your payment relates to an unsuccessful service, please review the policy below and contact us.
1. Eligibility
- Billing or processing errors (e.g., duplicate charges, failed sessions billed).
- Transactions proven to be unauthorized or fraudulent after investigation.
2. Non-Refundable
- Completed and correctly measured charging sessions or services delivered as described.
- Requests submitted after the stated window.
3. Request Window & Method
- Submit requests within 7 days of the transaction date.
- Email billing@1touchgroup.com with your receipt, transaction/reference number, amount, date/time, and a brief description.
4. Processing
- We will acknowledge your request within 3 business days.
- If approved, refunds are processed within 7–14 business days to the original payment method.
5. Contact
Billing & refunds: billing@1touchgroup.com · Phone: +60164802817
Last updated: 2025-12-26